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If you upgrade to the Silver or Gold membership your profile will appear on our homepage before 24 hours. Alphabetical - Categories. Maison Goyard is located close to one of London's most famous shopping streets; Bond Street.
Since the 18th century Bond Street has been an iconic shopping destination housing the most prestigious and luxurious fashion brands. The simplest way to find directions to Maison Goyard is through this homepage, where you will also find more info about the store, like its opening hours. In case you want to get in touch with Maison Goyard at Mount Street, you will find its contact information above.
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Log in info - Username Email Password Repeat password. Toys b. Exterior D. Denim Dr. Hauschka Dr. Ib laursen Ic! Really not sure what the criteria are to be worthy of being let in with a smile. A buddy accompanying me made the comparison that Goyard is the Berghain of Mayfair Once in, we quickly got approached and helped by a saleswoman. Conversation and advise was generally helpful. However, I feel like for the given price I had to exude a little too much effort to charm her into being proactive and going the extra mile.
She just didnt really seem to care about whether I found the item that was the perfect fit for me. For example, she never got around herself to show us the varieties of the product colourways, sizes etc.
Instead I had to explicitly ask for it. Also, when I asked for a moment to speak to my friend about the different versions and which one is best, she seemed annoyed. Makes you feel like you should be happy to purchase anything from Goyard, no matter if you even like it. If I wouldnt have fallen in love with the product at this point already, I would have given the whole thing a hard pass. At the till we had to wait another 15 min or so, which I couldnt understand at all. The saleswoman previously already got out the item I would purchase, including its box.
Different from other reviewers, at least I wasnt required to show my ID to be able to purchase stuff. In summary: I understand and am happy to accept that forced exclusivity is a big thing, but this whole experience just suffered from boasting too much of it. Other luxury brands handle this tradeoff between a sophisticated and yet efficient shopping experience way better. Good thing is that you cant afford to go there too often, so at least you have enough time to forget the unpleasant experience between visits Lousy customer service and long queue.
Queue to get in and queue to get a sales assistant. No website to see the the items they sell and once at the store no prices displayed on the products. It would be easier if you just showed the prices and display products online. Workers all very helpful, the second I went in the staff were ready to help and went above and beyond to make the experience great.
Okay first of all, we had to queue but that has nothing to do with your staff so whatever. BUT with or without the queueing, I would expect the staff to be better at handling customers? Idk about your policy but the fact that we were denied permission to look at products that are apparently sold out seems funny and just lazy of the staff tbh. If its on display and customers want to see it, just let them see I suggest rather than going, No. Sold out. And I understand their point of reminding us we need photo ID or else they cannot accept the payment but when you insists so hard on it, it feels like you dont trust us enough to afford our own piece of Goyard.
One reminder is enough, thank you. And the whole waiting for someone to get to you in the beginning of the buying process is really not fun. We were left to wait 10 minutes for someone to get to us and probably another 10 more minutes after our salesperson told us to do our own looking around first.
I bought a wallet but unfortunately in less than a year the threads started jumping off it although my use is very simple. Rude, arrogant and utterly disappointing. When I mentioned it had been less than pleasant we were told our sales advisor was having a bad day Great service here.
Didnt have an issue with the queue or sales rep. They helped me quickly and got what I wanted. They do not care how long you are waiting as they seem to be never-ever speedy! Store itself is way too small also. Beautiful store where the shopping experience is ruined by hordes of people buying its bags as if it was going out of style. Draconian purchasing limits and policies make you feel that you have to beg them to take your money.
The bags and trunks are nice though but I cant understand what the fuss is all about. Bad experience shopping in Goyard London yesterday! Poor customer services. Though I didnt need to wait outside the shop for long, i had to wait the SA to serve you and payment.
Most of their SAs and cashiers were arrogant and rude except the doorman he was pretty nice. No smile, reluntant to answer our enquires and even gave us attitude.
Really bad customer service, feel like we have to get sales assistants permission to touch anything. Bad attitude, their goods seems much valuable than all the customers.
Unexpectedly I had a rather pleasant experience on both my visits! Staffs were very friendly and attentive, especially the gentleman with a very old English accent. Very good service and very helpful always! It was a very nice visit in store. I had to queue to get into the store, which I found odd, particularly as the doorman gave no explanation for it and no indication as to how long customers might be waiting. You are literally left waiting out in the street with nowhere to shelter.
Staff were polite, but not particularly friendly. The impression I was left with is that they dont care very much about the customer experience. Extremely poor attitude and treatment at Goyard - its as as if its some-kind of privilege for you just to go in their store and look at their goods.
I was walking by the other day and thought the shop looked nice and decided to have a look. This is not the way to treat customers and this is not a luxury brand that acts this way, no style or class to be had in this shop - take you money elsewhere.
One of the worst shopping experiences i have ever had. Spent just some money on a bag with wear and tear just after 5 weeks in use! It took a lot of waiting, emails ect. It made the whole experience just awful. Personally i can not see where the luxury is at this point! I certainly will not buy this type of quality what comes with such attitude and bad costumer service.
I am upset that I spent a lot of money on something so poor. Extremely poor customer service for a luxury brand. Primark can do better. The summer heat made it worse for their staff.
Only the door man was polite enough to accord some pleasantries. If you can visit another store do not come here. Worst costumer service ever. Had to wait outside for some time, which was quite okay. Then inside, nobody came to help us for literally 30 mins and when a lady came, she was so freaking unfriendly. Sorry but for this prices the service is so bad.
They are so arrogant and i can NOT stand that. Everyone is very accomodating.. One of the most exclusive brand names out there, but the staff just dont live up to the prestige and heritage of this year old brand. Worst customer experince. If you like to spend money to get degraded then visit this store. Product itself is good but they need to train their staff to UK standards. Maybe they can learn a thing or from tesco. Yes, comparing a luxury brand with a grocery store.
Might give you an idea to brace yourself. Went with a colleague who was buying a bag for his wife. Had to queue outside for about half an hour before being allowed in! Staff very good. Prices ridiculous. Bought bag three weeks ago. I let it ship to another country and payed 55 pounds! I was told it would take about three days. Well, a week after the shipping started the bag has still not arrived despite it being in the final destination city for 3 days.
So, after paying a lot of money for a bag and then a disproportionate amount for something that should be priority shipping I must the it doesnt own up to it. If its not the stores fault keeping the shipping money and using a servicd for ten pounds which would explain the lousy shipping then they should change the company they ship with.
Unfortunately, not buying from them again. For that money not worth it. The worst experience. My k bag has wwear and tear just after 2 uses! Unacceptable and I am stuck with worse than Primark quality. I am gutted that I wasted so much money on something so poor.
Store is quite small and can be quite waiting line. THE staff not as professional as in the other brand Store. THE cant make a nice gift wraping for Such expensive leather goods.
Purchased a handbag Have looped around and around the snooty voice system with no success. Probably nigh on time I call the police! Sickening customer service of the lowest order. This Christmas disappoint your significant other if need be in the name of values and principle! Avoid like the plague. Dont go unless you know what you want to buy. There is always a queue so plan your day accordingly.
Certainly extremely expensive. All organizations All cities. Goyard London. Visit the website. Lovely experience! My SA was polite, quick and offered excellent service. What a wonderful staff, amazing shopping experience, absolutely recommended! Amazing experience and great service. Amazing staff and service, down side is long queues and size of shop. Best if you know the product u plan to purchase before going. Bad attitude from the staff and worst customer service.
Lovely goods. The long cue outside is not justifiable especially with the big number of staff inside. Small store with big price bags :D. Excellent service and excellent quality of goods and staff. Not worth it as the color will not last compared to other brand.
Outlet for exclusive trunks and luggage, plus fashion for chic canines by French company. Best to come in the morning or expect to wait for ages just to be served. The wait was worth it. I got my beauties. Good customer service. The member of staff who assisted me was very polite and helpful. Excellent luxury goods store, classic styling.
Friendly and quick staff. Settled everything including the tax forms very promptly. The luxury leather goods boutique. I received a good service. The quality is also nice. Poor online website. Long line to get on and slow service. Gear is great however. Prepare your self to wait.. Need more staff to help. Best quality products. Lovely neighbourhood.
There is no room inside, you have to wait outside.
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